The delivery company/driver will contact you (make an appointment) before the delivery.
Moreno Bath makes sure that all our customers are 100% pleased. Our team ensures that orders are perfectly packaged to minimize room for damage, checked for the correct item and shipped on time.
*Moreno Bath only covers any additional shipping cost that is causing by us or the carrier, any not related reason such as missing delivery appointment, requesting the carrier to hold the order, will be at your expense. It will be considered as a return if you cannot finish the payment of the shipping cost for any non-Moreno-related reason. If this is the case, the return shipping cost will be deducted from your balance and a refund will be issued after we receive your return.*
UPON THE ARRIVAL OF YOUR ORDER, PLEASE FOLLOW INSTRUCTIONS BELOW:
Inspect all packages at the time of delivery BEFORE signing the receipt.
(Some carriers may not let you open the package before sign to receive it during certain situation. If this is the case please inspect the surface/outside state of the box(es) or packaging and mark anything suspicious conditions on the receipt. If you believe that there is damage to the shipment or the received item(s), please follow the instructions below to inspect the item and contact us right away)
If you suspect any damage to your items or shipment, please open the top of the box and inspect your item. If there is any damage, big or small, please note on the receipt before signing.
- You must inspect and SIGN if your item/package has any of the following conditions:
- Box crushed, torn, smashed or ripped
- Arrived with NO PALLET
- Shrink-wrap is Torn
- Any Dents on Box
- Crack on Counter Top
- Arrived with NO Straps
- Wet or Dirty Box
*Be as specific as possible and please note all damages to the box. This is extremely important and will only benefit you in the rare case of damages inside the shipment.*
The Bill of Lading is a binding contract, signing it without proper notations means that the shipment was received in good condition. Without proper notations, the carrier will deny any claims filed, which may jeopardize our ability to send you a replacement.
For returns due to damage:
You have 48 hours to report your damaged item if signed as “received damaged” on the Bill of Lading. Otherwise, a replacement will be at your expense.