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Shipping & Refund policy

Leading 

We have two business days for leading time.

Shipping

We can ship anywhere in the contiguous United States. Unfortunately, we are unable to ship to Hawaii and Alaska. 
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. Once your order has been processed and picked up by the carrier, we will provide you tracking information. Normally, shipping would take 7 to 10 business days but during the pandemic, it may take longer than expected.

* The shipping time is only an estimate, not a guaranteed service. It may change along with the local situation and weather. *

* All carriers/delivery teams will only provide curbside delivery. Due to liability reasons, delivery inside is not allowed. including the driveway or any possible private area. *

* Moreno Bath will not cover any expense for your project if there are any changes of the shipping time, please order ahead. *


Please note that the shipping rate for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. Shipping fee is included in the price for most of the item.

The carrier will call you to set up a delivery time, please have someone who is at least 18 years old at the address to inspect and sign to receive the order.
It will be considered as a return if no one is answering the phone, the carrier will send it back to us, and the return shipping fee will be deducted from the refund amount.
And the carrier is not able to hold the item if you are not able to receive the item in a short period of time.  

During the pandemic and also there are policies of all the third party carrier, we are not able to deliver inside of your place. We can only drop off your order in front of the address.  

When you receive your order, please check for any damages or issues. If there is any damage or cracking, please leave a note on the receipt sheet and report any issues to our company. You have 48 hours to report any damages. If that time is over, the time frame for reporting damages will be closed. Please be aware about this issue when you receive the items.

Please check receiving instruction for more details.

For Large Orders: 

With no minimum quantity on orders per product, you are able to customize one container load that best fits your needs. A selection of Vanities, Faucets, Bathtubs, Bathroom Accessories and Shower Sets to complete a minimum of a 20′ Container. Our mixed container policy, gives our customers the opportunity to purchase a large selection of products directly from our distribution warehouses or manufacturing plant, with a lower investment.

 

Return Policy

You may return most new, unopened items within 30 days of delivery, the cost of shipping and return shipping will be deducted. Moreno Bath will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In addition, there is a 25% restock fee for all vanity returns.

Any clearance or discontinued models are final sale as stated in product descriptions.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

Cancellation

Please call us with the order number right away if you wish to cancel anything.
Any on the way order is not cancelable or is not refundable with full amount.

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